Frequently asked questions
What is the order cut-off time?
Our order cut-off time is 4:00 PM EST. Orders placed after this time will be processed the next business day.
How long does delivery take?
Your order typically arrives within 5-7 business days:
- Processing time: 1-2 days (Monday-Friday)
- Package transit time: 4–5 days (Monday–Friday)
How do I track my order?
Once your parcel is dispatched, you'll receive an email with tracking details. You can use this link to follow your package's journey.
What should I do if my order is delayed?
If the maximum estimated delivery time has passed and your order hasn't arrived, please allow up to 2 additional business days and check your tracking link. If your package still has not arrived, please contact us and include your order number.
Can I cancel my order?
You can cancel your order before it is dispatched by contacting info@maya-munchen.com .
Once it has shipped, you will need to follow the return process.
What is your return policy?
You can return your item within 30 days from delivery if:
- The item is unused and unwashed
- It is in its original packaging with all tags attached
Returns requested after 30 days will not be accepted.
How can I contact customer service?
Hours: Monday to Friday, 9:00 AM – 5:00 PM EST
Email: info@maya-munchen.com
Phone: +31 6 17754660
Online Form: Contact page
Contact Information
If you have a question or require support, please contact us using the options below.
Customer Service Hours:
Monday to Friday: 9:00 AM – 5:00 PM EST
Email: info@maya-munchen.com
Phone Number: +31 6 17754660
For more, open our Contact Form .
Business Information
Maya Munich is owned and operated by Luk Ventures, a company based in the Netherlands.
Registration Number (KvK): 94791112
VAT Number: NL867617214B01
Address: Boswinde 62, 2496WD 's-Gravenhage, Netherlands