Terms of service
Article 1 – Definitions
In these General Terms and Conditions, the following definitions apply:
Withdrawal Period:
The period during which the consumer may exercise the right of withdrawal;
Consumer:
A natural person who is not acting in the course of a professional or commercial activity and who enters into a distance contract with the entrepreneur;
Standing Order / Fixed-Term Contract:
A distance contract relating to a series of products or services whose obligations are spread over a specified period of time;
Right of Withdrawal:
The possibility for the consumer to withdraw from the contract within the withdrawal period;
Entrepreneur:
The natural or legal person who offers products or services to consumers via distance selling;
Distance Contract:
A contract concluded between the entrepreneur and the consumer exclusively through the use of means of distance communication;
CESOP:
The central electronic EU reporting system for payment information.
Article 2 – Identity of the Entrepreneur
Company Name: Luk Ventures
Trade Name: Maya München
Chamber of Commerce Number (KvK): 94791112
VAT Identification Number: NL867617214B01
Company Address: Boswinde 62, 2496WD The Hague, Netherlands
Customer Service Email: info@maya-munchen.com
Article 3 – Applicability
These General Terms and Conditions apply to every offer made by the entrepreneur and to every distance contract concluded between the entrepreneur and the consumer.
Before the conclusion of the contract, these conditions are made available to the consumer electronically.
Article 4 – The Offer
All offers are non-binding.
Images, prices, specifications, and product information serve as a guideline and may slightly differ from reality.
The offer always states all costs, including shipping costs, customs duties, or any additional fees that may be charged by the postal or courier service.
Article 5 – The Contract
The contract is concluded as soon as the consumer accepts the offer and fulfills the corresponding conditions.
The entrepreneur confirms acceptance immediately by email.
Article 6 – Right of Withdrawal
The consumer has the right to withdraw from the contract within 14 days after receipt of the goods without giving any reason.
The return shipping costs are borne by the consumer.
Article 7 – Costs in the Event of Withdrawal
The entrepreneur shall refund all payments within 14 days, provided that the product has been returned in flawless condition.
Article 8 – Customs, Import Duties, and Value Added Tax (DDU)
8.1
All goods are shipped according to the Incoterm Delivered Duty Unpaid (DDU).
The customer is fully responsible for:
– Import VAT
– Customs duties
– Processing and clearance fees
– Local legal requirements
– Additional costs charged by the delivery service
8.2
The entrepreneur does not act as the importer of the goods.
All risks and obligations lie with the customer once the goods have been shipped.
8.3
The entrepreneur is not liable for:
– Delays caused by customs
– Rejection or seizure of the goods
– Local import bans
– Fines or additional costs
8.4
The customer is advised to inform themselves in advance about the import regulations of their country.
Article 9 – CESOP Compliance
From 2024 onward, payment service providers will register certain transactions in the CESOP system.
The entrepreneur complies with all applicable EU reporting obligations.
Article 10 – Conformity and Warranty
The entrepreneur ensures that the products comply with the contract.
Defects must be reported in writing within 14 days after discovery.
Products must be returned in their original packaging and in unused condition.
Article 11 – Delivery
The entrepreneur exercises the greatest possible care in processing and delivering orders.
Delivery Period:
Orders are generally delivered within 30 days, unless otherwise agreed.
In the event of a delay, the customer will be informed within 14 days.
The customer is responsible for all import processes, including customs clearance.
Errors or omissions by the customer in fulfilling import obligations do not entitle the customer to a full refund or contract termination.
Article 12 – Complaint Management
Complaints must be submitted in writing within 7 days after discovery.
The entrepreneur responds within 14 days.
If more time is required, a new timeframe will be communicated.
Article 13 – Disputes
These General Terms and Conditions are governed exclusively by Dutch law.
Disputes are preferably resolved out of court.
If necessary, the matter will be submitted to the competent court in the Netherlands.